Burning Audiobooks to CD in iTunes (Mac and Win)
Detailed instructions on burning CDs from within iTunes (via apple.com).

Burning Audiobooks to CD in Windows Media Player
Detailed instructions on burning CDs from within Windows Media Player 11 (via microsoft.com).

For instructions on burning CDs from other audio applications, please view the manufacturer's documentation.

You can also listen to audiobooks on your Mac or Windows computer using a music player application like iTunes or Windows Media Player. Whichever management application you use, audiobook files work exactly the same as digital music files. You can even burn them to CD to enjoy in your car (provided your purchased files are DRM-free).

See our help section for more information on listening to audiobooks on your computer »

1. Locate the downloaded MP3 files (make sure they're extracted first) and drag the file named with the title only into the iTunes window. This will automatically import all the necessary files for your audiobook.
2. In iTunes, go to the File menu and choose Add to Library (Mac), or Add File to Library or Add Folder to Library (Windows). Then navigate to and select the file or folder that you want to add.

Official Apple documentation on importing »

1. Open Windows Media Player (we recommend the latest version of Windows Media Player)
2. Click on Library
3. Choose Add to Library...
4. Select the items you'd like to import.

Official Microsoft documentation on importing on Windows Vista »
Official Microsoft documentation on importing on Windows XP »

To Create a playlist in iTunes:

1. Click on the plus sign (+) in the bottom left-hand corner of the iTunes window.
2. Name that Playlist anything you want, perhaps the title of the book.
3. Click on Library in the source column, then scroll to the area where the chapters of the book appear.
4. Drag the chapters of the book in the order that they should be played into the playlist.

For more detailed information on creating playlists in iTunes visit the following links to the Apple Support site.
Creating an iTunes Playlist for Mac »
Creating an iTunes playlist for Windows »

If you'd rather follow step-by-step directions, Apple has the process well documented. Find it here.

Choosing your file format for Kindle
In your Media Footlocker, find the title you want to download, select Kindle as your device and then choose PRC as your file format. Then click Download.

The following is an excerpt from Amazon's website in regards to using Kindle:
Handling Files Through USB
You can use the "drag and drop" functions of your operating system or your computer's file management commands to move or copy files from your computer to your Kindle and vice versa. You can also delete unwanted files from your Kindle memory or create backup copies on your computer.

If you are using a PC: Kindle appears as a removable storage disk in Windows Explorer. The optional SD memory card also appears as a removable storage disk independent of Kindle. Default drive assignments for network drives or other devices on your computer could cause a conflict with how Kindle and your SD memory card appear in Windows Explorer. You may have to disconnect network drives or give them new drive letter assignments to ensure that Kindle and your SD memory card appear properly on your PC.

If you are using a Mac: Kindle will appear as a drive in the Mac OS Finder. If you have installed an optional SD memory card, this device will appear as a drive in the Mac OS Finder independent of Kindle.

*Files must be DRM-free (digital rights management free) in order to work with Kindle.

Requirements

• Blackberry device
• Installed supplemental memory card (on most devices)
• Mobipocket Reader software installed on device
• USB cord that came with Blackberry

Instructions

1. Be sure you have an additional memory card installed in your Blackberry device (such as a Mini SD Card). This is where your eBooks will be stored.
2. Install Mobipocket Reader by entering the following address in the web browser of your Blackberry: http://m.mobipocket.com/
3. On your Blackberry, open the Mobipocket Reader application before proceeding (this will automatically create a folder called eBooks on your memory card).
4. After downloading your Symtio eBook to your computer, connect your Blackberry to computer via USB cord. The installed memory card will show up as a removable drive (under Computer on Windows) or as a drive on your desktop (for Mac).
5. Double-click the drive and open the eBooks folder.
6. Drag the PRC eBook file you downloaded from Symtio into that folder. When the transfer is complete, your eBook is successfully loaded onto your Blackberry.
7. Eject your drive, and unplug USB cable.
8. To access the eBook, open the Mobipocket Reader application on your Blackberry. Your Symtio title will be listed in your library.

Stanza iPhone application and Desktop application can currently be downloaded for free. Download the desktop application now »

Requirements

• iPhone/iPod Touch
• Stanza iPhone application (installed on iPhone/iPod Touch)
• Windows or Mac computer with wireless capability (iPhone/iPod Touch must be on the same wireless network)
• Stanza Desktop application (installed on personal computer)

Instructions (from Stanza's website)

1. After downloading your eBook in EPUB format, launch Stanza Desktop.
2. Go to File>Open, and open the EPUB file you downloaded.
3. Go to the Tools menu, and ensure that the Enable Sharing menu item is checked.
4. Ensure that your iPhone/iPod Touch is connected to the same wireless network that your PC is on.
5. Launch Stanza on your iPhone/iPod Touch.
6. From the top-level library menu, select Shared Books. You should see your computer name. Select it.
7. Stanza Desktop will then notify you that your iPhone is attempting to connect to your shared library, and request your permission to allow the connection.
8. Once you have granted permission, Stanza iPhone will display a list of books that are open in Stanza Desktop.
9. Tap on the book to download it Stanza on your iPhone. It will appear in Titles and Recent Downloads.

Adobe Digital Editions (free download—Windows or Mac; supports EPUB and PDF fomrats)
Download now »

Adobe Reader (free download—Windows or Mac; supports PDF format)
Download now »

eReader Pro (free download—Windows or Mac; supports PDB format)
Download now »

Stanza (free download—recommended for use with iPhone/iPod Touch; Windows or Mac; supports EPUB format)
Download now »

Once you have an eBook reading application on your computer, next you'll have to import you eBook files into it. The process for importing will vary depending on the program you're using. Check the manufacturer's documentation for details on importing.

Audiobooks

• MP3 audiobooks will work on any MP3 device. Some of the most popular are listed below.
• iPhone, iPods (including iPod Touch)
• Zune
• iRiver players
• ZEN
• Sansa

eBooks

• Sony Reader
• iPhone
• Kindle
• Windows or Mac Computers
• Smartphones (BlackBerry, Symbian, Windows and Palm)

If you don't see your device
There are currently hundreds of media players available today, many of which may successfully use file formats we support. Please check your manufacturer's documentation to see if your device will work with any of our supported audiobook and eBook formats.

Need to know how to use your Sony Reader? Sony has a video tutorial for that as well.
View the tutorial now »

1. Using any web browser (we recommend the latest versions of Firefox or Safari), go to www.symtio.com/download. Enter the unique 16-digit PIN found under the scratch-off portion on the back of your product card. Click Next.
2. Your audiobook will show up in your Media Footlocker under the New Media Ready for Download section. Select Macintosh Computer from the device drop-down menu, then choose ZIP as your file format. Agree to the terms, then click Download. Your file will begin downloading to the location specified in your browswer's preferences (typically either the desktop or Downloads folder).
3. Your audiobook file will be downloaded as a compressed ZIP file that contains several audio files. The file should automatically extract, but if it doesn't, simply double-click on the file to extract.
4. The resulting folder will be named with the author's name. Inside that folder will be a folder with the title of the book you purchased. Inside that folder you will find all of the audio MP3 files that make up the book. One filename will be the title of the book while the others will include the title and chapter or part numbers. Do not delete any of these files.

1. Using any web browser* (we recommend the latest version of Firefox), go to www.symtio.com/download. Enter the unique 16-digit PIN found under the scratch-off portion on the back of your product card. Click Next.
2. Your audiobook will show up in your Media Footlocker under the New Media Ready for Download section. Select Windows Computer from the device drop-down menu, then choose ZIP as your file format. Agree to the terms, then click Download. Your file will begin downloading to the location specified in your browswer's preferences (typically either the desktop or Downloads folder within your user profile). Depending on your browser, you may be prompted to choose where to save your download. Choose a location, the click Open Folder.
3. Your audiobook file will be downloaded as a compressed ZIP file that contains several audio files. The ZIP will need to be extracted to access the audio files—do this by right-clicking on the folder and choosing Extract All... Need help extracting files?
4. The resulting folder will be named with the author's name. Inside that folder will be a folder with the title of the book you purchased. Inside that folder you will find all of the audio MP3 files that make up the book. One file will have the title of the book only while the others will include the title and chapter or part numbers. Do not delete any of these files.

1. To download digital media files, create an account or log in at www.Symtio.com
2. Using any web browser (we recommend the latest version of Firefox, Safari is not recommended for downloading eBooks at this time and may produce errors during download), go to www.Symtio.com/download. Enter the unique 16-digit PIN found under the scratch-off portion on the back of your product card. Click Next.
3. Your eBook will show up in your Media Footlocker under the New Media Ready for Download section. Select your device and format from the drop-down menus, agree to the terms, then click Download. Your file will begin downloading to the location specified in your browswer's preferences (typically either the desktop or Downloads folder).
4. After your eBook file has finished downloading, follow the manufacturer instructions for importing new media files to your chosen eBook reader.

1. Using any web browser* (we recommend the latest version of Firefox), go to www.symtio.com/download. Enter the unique 16-digit PIN found under the scratch-off portion on the back of your product card. Click Next.
2. Your eBook will show up in your Media Footlocker under the New Media Ready for Download section. Select your device and format from the drop-down menus, agree to the terms, then click Download. Your file will begin downloading to the location specified in your browswer's preferences (typically either the desktop or Downloads folder). Depending on your browser, you may be prompted to choose where to save your download. Choose a location, the click Open Folder.
3. After your eBook file has finished downloading, follow the manufacturer instructions for importing new media files to your chosen eBook reader. * Note: Internet Explorer may block downloads as a "security measure." Click here for more information on this downloading issue.

Learn more about reading eBooks on your computer and recommended eBook reading applications »

We support the following five eBook formats: EPUB, PDF, LIT, PDB, PRC. Not all titles are available in all formats.

Find out more information on this security issue

1. When you click Download from your Media Footlocker, look for the yellow "Information Bar" near the top of the window just below the tabs.
2. Click on the Information Bar.
3. Select Download File... from the pop-up menu.
4. A dialog box will appear asking you if you want to "Open" or "Save" the file. Select a location on your computer that will be easy for you to find the file after it is downloaded and click Save.
5. The file will begin downloading.

For more information from Microsoft on the Information Bar, visit this article at Microsoft's website.

Another possibility could be that your modem or router needs to be restarted. This is not something that needs to be done often, but ocassionally power outages and other service hiccups require that you restart you devices. See your modem or router manufacturer's instructions for details on restarting or resetting. We are not liable for lost configuration settings or data from restarts.

If you receive this error again, please contact customer service at (866) 796-8460 or service@symtio.com and provide the following information:
-location of the store where card was purchased
-16-digit PIN
-Activation Barcoade number (found below the PIN)

This error occurs when the PIN is not recognized. This could be for a variety of reasons. Follow the instructions for re-entering or contacting customer service.

1. Enter your 16-digit PIN in all CAPS.
2. If you have more than one PIN, click the Add a PIN button and enter another PIN. (To remove a PIN, leave the field blank.)
3. When you've entered all your PINs, click Next.

Mac
By default, Mac OS X automatically unzips a file after download. If it doesn't, simply double-click the folder and extraction will begin. Your extracted folder will show up in the same loaction as the zipped folder.

Windows
The most reliable way to extract zipped files in Windows is as follows:

1. Create a new folder on your desktop.
2. Double-click on the downloaded ZIP folder you downloaded.
3. Double-click on the Author folder.
4. Double-click on the Title folder (there should be several files inside).
5. Select all the files in that folder. (To select all, choose Edit> Select All).
6. Copy all the files you've selected (choose Edit> Copy).
7. Double-click on the new folder you created to open it.
8. Right-click inside the folder and select Paste. This will place all of the MP3 files and the Playlist file in the new folder. The files are now extracted.

1. To purchase audiobooks and eBooks online, simply browse for the title you'd like to purchase and click Buy Online. The title will be added to your mini-cart right on the product page. You may either checkout or continue shopping.
2. To complete your purchase, click Checkout. You will taken to your cart view where you can choose to keep shopping or to checkout.
3. To complete your purchase, click Checkout.
4. You will need to login or create an account to proceed.
5. Enter payment information. Click Next.
6. Review and submit order. If you need to make changes, click Edit Cart. If no changes are necessary, check the I agree to Terms box, then click Submit Order. You will be brought to your Media Footlocker where you can download your purchase.

1. Using any web browser (we recommend the latest versions of Firefox or Safari), go to www.Symtio.com/download. Enter the unique 16-digit PIN found under the scratch-off portion on the back of your product card. Click Next.
2. Your audiobook will show up in your Media Footlocker under the New Media Ready for Download section. Select Macintosh Computer from the device drop-down menu, then choose ZIP as your file format. Agree to the terms, then click Download. Your file will begin downloading to the location specified in your browswer's preferences (typically either the desktop or Downloads folder).
3. Your audiobook file will be downloaded as a compressed ZIP file that contains several audio files. The file should automatically extract, but if it doesn't, simply double-click on the file to extract.
4. The resulting folder will be named with the author's name. Inside that folder will be a folder with the title of the book you purchased. Inside that folder you will find all of the audio MP3 files that make up the book. One file will have the title of the book only while the others will include the title and chapter or part numbers. Do not delete any of these files.

To access your media footlocker, click My Account, then Media Footlockers.

• Internet Explorer 7 for Windows (IE is not recommended for Mac users)
• Firefox (highly recommended for both Mac and Win)
• Safari (OK for audiobooks, but not for eBooks. Safari does not handle compressed eBook files properly during download.)