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Download HelpTo download media files, log in or create a new ebits.net account.
See our special instructions below for extracting zipped audiobook files. * Note: Internet Explorer may block downloads as a "security measure." Learn how to resolve this downloading issue.
MP3 audiobooks download as compressed ZIP files for a speedier delivery. These files must be extracted before you can import them into your music library (basically, expanding them back to their normal size). When extraction is complete, the expanded folder should appear in the same location as the original zipped folder. The expanded folder will contain several MP3 files, one for each book chapter. You'll also see an additional M3U file named with the book's title. Do not delete this file! The M3U file keeps your chapters organized as an audiobook. After extraction, transfer your audiobook files into your music library. (See our instructions below for importing audiobooks into Windows Media Player or iTunes.) For Windows Users: You can extract zipped files right-clicking on your downloaded folder and choosing Extract All... from the menu. However, Windows sometimes places extracted files in a temporary folder or other hard-to-find location. To ensure you know where your extracted files are, follow these steps:
For Mac Users: By default, Mac OS X automatically extracts zipped files after download. If it doesn't, simply double-click the folder and extraction will begin. To re-download purchases, you need to be logged in at ebits.net. You can re-download most of your purchases at ebits.net at no additional cost. (A few files may be rights-protected, limiting how many downloads you can make.)
At this time, we don't support direct downloading to devices. You'll need to download your products to a computer first, and then transfer them to your chosen device.
Internet Explorer: IE is not recommended for Mac users. For Windows users, default security settings
will prevent you from downloading a file without giving permission. Firefox: We highly recommend Firefox for both Mac and Windows computers.
Safari: OK for audiobooks, but not for eBooks. Safari doesn't handle compressed eBook files properly
during download. ebits Downloader Application Help
All future downloads will appear in this location until the settings are changed. The Downloader creates a unique folder for each audiobook at your chosen location. The file you download from ebits.net will have the file extension "ebits". This is only a reference file that tells the ebits Audio Downloader beta where to locate your audiobook. The ebits file will appear in the location specified by your computer preferences (usually a folder titled 'Downloads'). To open the file:
Status bars allow you to track the progress of each file as it downloads. Depending on the number of files, you may need to scroll down to view all downloads. A status bar in the top right-hand corner also displays the overall progress for your audiobook. Downloading the audiobook files may take several minutes. Once all files have been downloaded, they are ready to export to your chosen media application. After downloading your audiobook files, you can choose to export them to iTunes. (NOTE: You can confirm the files have been downloaded to the correct location first by clicking View My Files.)
The Downloader automatically adds all necessary files and folders to iTunes and creates a playlist of your audiobook files. The Downloader will inform you when the export is complete. We recommend downloading the latest version of iTunes. To categorize your files so they appear with the rest of your audiobooks in iTunes:
Confirm that the book appears under Library > Audiobooks in the left-hand iTunes menu. After downloading you audiobook files, you can choose to export them to Windows Media Player. (NOTE: You can confirm the files have been downloaded to the correct location first by clicking View My Files.)
The Downloader automatically adds all necessary files and folders to Windows Media Player. The Downloader will inform you when the export is complete. You can then locate your new files under Artist (author name) or Album (book title) in your library menu. We recommend downloading the latest version of Windows Media Player. If Windows Media Player is already open during export, your files may not be visible in the library. This is due to the fact that Windows Media Player does not refresh the library in real-time. You will need to close and re-open the application to view your files. We recommend closing Windows Media Player before beginning the export process. Device HelpAdding media files to your iPod is simple:
Apple has an easy-to-understand video that walks you through the process. To get more information on syncing your iPod or iPhone, see Apple's complete step-by-step instructions. Find it here » Moving your eBooks to the Sony Reader is simple. The Reader comes bundled with a USB cable and eBook Library software to transfer PDF of EPUB files from your PC. (Note: the Sony Reader PRS-500 does not support EPUB formats.) Currently, Sony's eBook Library software supports Windows only. Requirements:
Instructions
Sony also provides an easy-to-follow video tutorial on their website to walk you through the steps. View the tutorial now » Need to know more about using your Sony Reader? Sony has a video tutorial for that, too. View the tutorial now » Kindle uses the eBook file type Mobi (PRC), and files must be rights-protection-free (DRM-free) in order to work with Kindle. You don't need to install any additional software on Kindle or your computer to add eBooks. Simply transfer files by connecting Kindle to your computer with the included USB cable. Requirements
Instructions
* According to Amazon's website, network drives or other devices on your computer could cause a conflict with how Kindle and your SD card appear in Windows Explorer. You may have to disconnect network drives or assign new drive letters to ensure Kindle and your SD card appear properly on your PC. Check Windows Help documentation for information on assigning drives. We recommend using Mobipocket Reader to read eBooks (in PRC file format) on BlackBerry devices. We also recommend transferring your eBooks directly to your BlackBerry device by connecting to your personal computer via USB. Depending on your model, you may need an additional memory card installed on your BlackBerry to store your books. Requirements
Instructions
We recommend using the application Stanza to read eBooks in EPUB format on your iPhone and iPod
Touch. You'll need the Stanza iPhone application as well as the Stanza Desktop application (on your
computer) to transfer eBooks from your computer to your iPhone/iPod Touch.
Currently, you can only transfer eBooks from your computer to your iPhone/iPod Touch over a wireless
connection. Both must be on the same wireless network.
Stanza's iPhone and Desktop applications can currently be downloaded from lexcycle.com for free.
Requirements
Instructions
For more information on setting up Stanza to sync with your iPhone/iPod Touch, visit the support section at the Stanza website. We currently support the following media devices: Audiobooks
eBooks
If you don't see your device AudiobooksTo burn an audiobook to CD you will need a writable CD drive and blank writable CDs. Bear in mind each CD can only hold 72 minutes of audio, so a five-hour audiobook would require five CDs. Burning Audiobooks to CD in iTunes (Mac and Windows) Detailed instructions on burning CDs from within iTunes (via apple.com) Burning Audiobooks to CD in Windows Media Player Detailed instructions on burning CDs from within Windows Media Player 11 (via microsoft.com) For instructions on burning CDs from other audio applications, please view the manufacturer's documentation. Currently, most ebits.net audiobooks are DRM-free MP3 files, so you can use any media player that plays MP3s. You can also listen to audiobooks directly on your computer using media applications like iTunes or Windows Media Player. Supported MP3 players include:
Open the downloaded folder and simply drag the M3U file named for the book title into the open iTunes window. All of the corresponding and necessary files will automatically be imported and copied to your iTunes library. (All zipped audiobook files must be extracted before you can import them into your music library. See our special instructions for extracting zipped audiobook files.) We recommend using the latest version of iTunes.
Official Apple documentation on importing » By default, Windows Media Player 11 monitors your My Music folder and automatically updates its library when new files are added. Simply move the downloaded folder to your My Music folder, located inside My Documents.(All zipped audiobook files must be extracted before you can import them into your music library. See our special instructions for extracting zipped audiobook files.) If you have an older version of Windows Media Player:
We recommend using the latest version of Windows Media Player.
Official Microsoft documentation on importing for Windows Vista » To create an audiobook playlist in iTunes:
For more detailed information on creating playlists in iTunes visit the following links to the Apple Support site. All audiobook files are currently available in MP3 format. eBooksOnce an eBook is downloaded to your computer, transfer it to your chosen device like any other file. You can read eBooks on laptops, handheld readers, PDAs or smartphones. Or, if you prefer, read them on your Windows or Mac computer using reading applications that support the formats you've purchased. Supported hardware includes:
Supported software includes:
Before you can start reading, you'll need a program that opens eBook files on your personal computer, handheld reader or mobile device. You can find a variety of free options online, from basic reading programs to applications with tools that make it easy to organize your eBook library. Here are a few programs we suggest: Adobe Digital Editions
Adobe Reader eReader Pro Stanza Mobipocket Reader We support the following eBook formats: EPUB, PDF, LIT, PDB and PRC. You can download additional formats of your purchase from your account at no extra cost. Please note, not all eBook titles are available in all formats. Each publisher chooses the formats for their particular titles. How to Choose an eBook File Format One of the first steps during the download process is choosing the type of eBook reader you own. Whether it's a handheld reader such as the Sony Reader, a mobile phone or your home computer, we'll show you a list of file formats that work with your hardware. Some devices are capable of reading multiple formats; in those cases we'll list multiple formats for that device. We've listed some of the most popular choices and their corresponding file formats below:
Download Errors and IssuesThis error occurs when we don't recognize your PIN. This could happen for a variety of reasons. First, PINs must be entered in ALL CAPS. Please double-check your PIN number and try re-entering. If you receive this error again, please contact Customer Service at (866) 796-8460 or service@ebits.net and provide the following information:
If you are using Windows Internet Explorer (in Windows XP or Vista), the default security settings will prevent you from downloading a file without giving it permission first. While this is a good security measure, it can make downloading files from reputable sites, like ours, frustrating. Follow the steps below to complete your download from Internet Explorer.
For more information from Microsoft on the Information Bar, visit this article This could be happening for a few reasons. It's possible that your modem and router need to be reset. Unplug them for at least 30 seconds, then plug them back in. This isn't something you should have to do often, but occasionally power outages and other service hiccups make it necessary. If you have questions, please contact your internet provider. We are not liable for lost or corrupt data and configuration settings. This error is typically due to bandwidth issues. If your network is experiencing particularly high traffic, try your download again later. This often happens at night, especially with cable DSL customers because they share bandwidth for TV and internet with the surrounding neighborhood. Another possibility could be that your modem or router needs to be restarted. Unplug them for at least 30 seconds, then plug them back in. This isn't something you should have to do often, but occasionally power outages and other service hiccups make it necessary. If you have questions, please contact your internet provider. We are not liable for lost or corrupt data and configuration settings. Sometimes Windows users have trouble extracting zipped files. You may get an empty folder or a message saying the ZIP file is corrupt or “blocked”. These are not caused by ZIP files from ebits.net. Unfortunately, they're issues with Windows XP and Vista. The easiest way around these problems is to install a ZIP application. While we don't endorse or support any particular program, 7-zip.org offers a free application that may fix the issues. Download it here » Windows sometimes places extracted files in a temporary folder or other hard-to-find location. To ensure you know where your extracted files are, follow these steps:
When opening an DRM-protected eBook in Adobe Digital Editions for the first time (or the first time after a version update), the file does not open and the screen remains empty. Solution
Transferring Items To A Sony® Reader Note: It is important to install Sony eBook Library in addition to the PRS-505 firmware update, as it will install the necessary drivers. After the drivers are installed and your PRS-505 is updated, you can proceed to the step below. Connect the Sony Reader to your computer and launch Digital Editions. Digital Editions automatically detects the presence of your Sony Reader and offers to authorize it with your Adobe ID. If you have not authorized Digital Editions with your computer, you will need to complete that first (Digital Editions guides you through that process: view the Activation and Authorization topic. Both Digital Editions and the Sony Reader must be authorized to be able to transfer protected content to and from the Sony Reader. When you connect your Sony Reader to your computer, Digital Editions will recognize it as a new device and ask that you authorize it. Follow the onscreen instructions for authorization: Unprotected content can be transferred to and from the device without authorizing either the device or Digital Editions, but Adobe strongly advises authorizing Digital Editions as it gives you content portability for your protected books, whether on Digital Editions or your Sony Reader. After authorization, the Sony Reader appears as a new bookshelf in your library. You can transfer items to and from the Sony Reader bookshelf just as you do with other bookshelves in your library. You can read (as well as bookmark) books that are on your Sony Reader or your own computer. You can even read books off of your friend's Sony Reader (though you cannot transfer books from his Sony Reader to your computer or vice versa). Important: Do not disconnect the Sony Reader while transferring library items to or from your computer. |
